Privacy Policy

Trend Micro Incorporated and its subsidiaries and affiliates (collectively, "Trend Micro" or "we") provides this Privacy Policy to help you understand the types of information that you provide to Trend Micro, what we do with that information and how we protect that information when you use Trend Micro’s products and services.

Description of the product/service

With Trend Micro products and services, you can increase the protection for your digital data from hackers, spammers, spyware, malware and other online threats. Because of the fast and constant evolving nature of online threats and malware, it is necessary to configure our products and services to constantly provide data and information from your devices to enable us to stay ahead of malicious activities and protect your devices and data. This data and information can also include personal data.

What information do you provide?

The user behavior events we collects are user’s operation inside the product/service. This data is used to develop new versions and improve the user experience.

Real-time behavior inside product Includes user’s operation inside product, such as launch product, quit product, click certain button, open certain product page.

How does Trend Micro use the data that you provide to us?

We may use information that you provide to us for other business purposes, including:

  • Internal record keeping;
  • Compliance with the law and requests from government bodies;
  • Product and service development;

How do we protect your information?

We use administrative, organizational, technical, and physical safeguards, including access controls, premise security measures, secure data destruction and incident response plans to protect the information that you provide to us. Our security controls are designed to maintain an appropriate level of data confidentiality, integrity, and availability.

Where do we process your data?

We may process your personal data at data centers in the United States as well as other locations around the world operated by Trend Micro, affiliates of Trend Micro or data processors engaged by Trend Micro who carry out data processing on behalf of Trend Micro. When you connect to our services, you may be sending your information outside your country to a jurisdiction that may not provide equivalent levels of data protection as your home jurisdiction.

Data retention

We will keep information that you provide to us for as long as you are a registered subscriber or user of our products or for as long as we have another business purpose to do so and, thereafter, for no longer than is required or permitted by law.

How do we share your data?

We do not share data that you provide to us, except with service providers that help us perform and improve services for you, with your consent, as necessary to perform our contractual obligations to you; in order to protect your, our and others' rights and interests; in connection with a sale or reorganization of our business, if and to the extent permissible by law and as required to cooperate with any legal process and any law enforcement or other government inquiry. This means that we may provide information that we collect from you if that information is relevant to a court subpoena or to a law enforcement authority or other government investigation, provided this is permissible under applicable data protection law.

Changes to the Trend Micro Privacy Policy

This Privacy Policy was last updated on January 2017. Trend Micro will occasionally update this Privacy Policy to reflect changes in our products and services and customer feedback. When we make changes to the Privacy Policy, we will revise the date at the top of the Privacy Policy. If there are material changes to this Privacy Policy or in how Trend Micro will use your personal information, Trend Micro will notify either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification.

Trend Micro contact information and inquiries

If you have any questions, requests, comments or concerns regarding this Privacy Policy, please email us at